• Cancellation Cut-off: Orders can be cancelled at no charge any time before dispatch coordinates are generated.
• After Dispatch: Once shipped, cancellations are inactive. You must receive the item and request a standard return.
• Company Cancellations: We reserve the right to cancel orders due to stock issues, address errors, or fraud alerts.
• Exceptions: Custom bespoke footwear silhouettes cannot be cancelled once assembly has started.
• Enquiries: For active cancellations or issues, email hello@skonix.in.
No products are currently available for purchase on this Website. Consequently, no order cancellation rules are active. When our launch window opens, product orders can be cancelled under the guidelines listed below.
| Term | Meaning under this Policy |
|---|---|
| Cancellation Period | The duration between order placement and the physical dispatch of the package from our logistics hub. |
| Dispatch Confirmation | The electronic transmission (email/SMS) containing logistics details and tracking parameters. |
| Pricing Error | Any discrepancy in the displayed product price due to system error, bug, or manual mismatch. |
You may cancel your product order at any time **before it is dispatched** from our warehouse. Once the tracking details are generated and the package is handed over to our logistics partner, the order cannot be cancelled. In such cases, you must receive the shipment and initiate a standard Return request (subject to our Returns & Refund Policy).
We reserve the right to cancel any confirmed product order under the following conditions:
- Stock unavailability or production delays in the ordered model or size.
- System glitches or databases causing pricing errors on the Website.
- Inability to verify transaction authorization or flag for high risk of credit fraud.
- Incomplete shipping details or delivery addresses outside our logistics partner networks.
In all such cases, we will inform you via email and process a full refund to your original payment method.
Upon successful cancellation of an order before dispatch, a full refund will be initiated immediately. The amount will be credited back to your original payment gateway account within 5–7 Business Days after approval.
Orders containing customized or bespoke footwear cannot be cancelled once production begins (typically 12 hours after confirmation). Digital gift vouchers are also non-cancellable and non-refundable.
If you purchased SKONIX products on external marketplaces (Amazon, Flipkart, Myntra, Ajio), you must manage your cancellations through the customer portal of those platforms. The rules and cancellation cut-off times are determined entirely by the marketplace.
If you need assistance with an order cancellation or require information about this policy, email hello@skonix.in.