• Support Desk: Email hello@skonix.in for standard customer care inquiries.
• Statutory Redressal: Dedicated officer Shivjal Kumar Aherwar handles privacy DPDPA escalations and contract issues.
• Timelines: Complaints are acknowledged in 48 hours and resolved inside 30 calendar days.
• Board Redressal: Unresolved data disputes can be escalated to the Data Protection Board of India (DPBI).
• Incorporation: Registered address is SAFIPUR 1, Kanpur Nagar, UP, 208007, India (CIN: U15200UP2026PTC243306).
SKONIX International Private Limited is incorporated under the Indian Companies Act, 2013. Below are our legal registration parameters:
| Term | Meaning under this Policy |
|---|---|
| Grievance | Any consumer issue, dispute, privacy complaint, or transaction query raised under Indian statutes. |
| Grievance Officer | Statutorily mandated company official responsible for addressing complaints and data rights questions. |
| Redressal | The structured investigation, correction action, and response process to settle a grievance. |
For general queries, Priority List inquiries, product specifications, B2B wholesale discussions, or partnerships, contact our customer desk:
In accordance with Section 8(9) of the Digital Personal Data Protection Act, 2023 (DPDPA) and the Consumer Protection (E-Commerce) Rules, 2020, we have designated the following official to address user complaints, privacy issues, and statutory data rights escalation requests:
Customer grievances, data rights queries, or compliance disputes submitted to our Grievance Officer will be handled under the following strict statutory timelines:
- Acknowledgment: Within 48 hours of receiving your email or telephone complaint.
- Initial Review: Within 7 business days. We may contact you for details or identity validation.
- Final Resolution: Within 30 days from receipt. You will receive a written response detailing our findings and resolution actions.
For privacy complaints under the DPDPA 2023, you must first register your grievance with our Grievance Officer and complete the internal resolution window. If your complaint is not resolved to your satisfaction within 30 days, or if you believe a direct data breach occurred, you have the right to file an escalation complaint with the Data Protection Board of India (DPBI), where available under applicable law and applicable rules in force.