• Pre-Launch Status: E-commerce returns, exchanges, and customer accounts are currently inactive.
• Return Window: Unworn merchandise can be returned within 7 calendar days from the delivery date.
• Condition Rules: Footwear must be completely unworn, clean, and returned with intact original tags and boxes.
• Processing Fees: Return shipping charges, if applicable, will be communicated during the return request process.
• Support Desk: Claims for transit damage or questions should be addressed to hello@skonix.in.
No products are currently available for purchase on this Website. Consequently, no return or refund operations are active. When our launch window opens, products purchased on this Website will be returnable under the conditions listed below.
| Term | Meaning under this Policy |
|---|---|
| Return Window | The 7-day period starting from the day of product delivery to the shipping destination. |
| Reverse Logistics | The return transport process of shipping the product from the customer's location back to our fulfillment center. |
| QC Inspection | Quality Control check executed by our warehouse specialists to verify return eligibility. |
We provide a 7-day return window from the date of product delivery. Any return request initiated after 7 calendar days will be automatically rejected.
To be eligible for a return and full refund, the product must meet the following criteria:
- The product must be completely unworn, clean, and show no signs of usage or wear. We suggest trying on your footwear on a carpeted surface.
- The product must be returned in its original rigid black packaging, including all inner cardboard inserts and protective wraps.
- All original tags, including the Care+ Comfort Comfort System information card, must be fully intact and attached.
- A copy of the original invoice or order confirmation must accompany the return.
The following categories are non-returnable and non-refundable:
- Custom-made or bespoke footwear silhouettes.
- Products purchased during clear-out sales explicitly marked as "Non-Returnable" at the time of purchase.
- Socks, comfort insoles, or shoe care accessories if their original packaging seals have been broken.
- Products returned past the 7-day return window.
To initiate a return, follow this process:
- Email hello@skonix.in with the subject "Return Request - [Your Order Number]".
- Attach photographs of the outer and inner sole of the footwear to confirm their unworn condition.
- Once approved, we will arrange a reverse pickup at no additional cost if within our free reverse pickup zone. Prepare the package in its original box and wrap.
- Upon arrival at our warehouse, our quality assurance team will inspect the item. This inspection takes 1–2 Business Days.
- Upon approval, a refund will be issued to your original payment method.
For return requests due to manufacturing defects or incorrect shipments, we bear the complete cost of return shipping. For returns due to change of mind or subjective sizing preferences (where the size ordered matches the size delivered), return shipping charges, if applicable, will be communicated during the return request process.
Refund processing times once the return is inspected and approved at our warehouse:
| Refund Method | Processing Time |
|---|---|
| Original Payment Method (Credit/Debit Card, Net Banking) | 5–7 Business Days after approval. |
| UPI Payment / Direct Bank Transfer | 5–7 Business Days after approval. |
| SKONIX Store Credit / Digital Voucher | Instant (upon return approval) |
Eligible products may be exchanged within the applicable policy period, subject to inspection and eligibility.
We take pride in our rigorous quality control. If a product exhibits a genuine manufacturing defect (such as stitch failure or sole separation) within 60 days of delivery, we will replace the item or issue a full refund at no cost. This warranty does not cover damage caused by normal wear and tear, improper care, or modification.
Returns or refunds for SKONIX products purchased through external channels (Amazon, Flipkart, Myntra, Ajio) must be initiated and processed through the customer portal of the respective marketplace. We cannot accept direct return requests for marketplace orders.
Nothing in this policy limits or excludes your statutory rights as a consumer under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. In the event of a conflict between this Policy and applicable consumer regulations, the statutory provisions shall prevail.
For returns queries, email hello@skonix.in.