• Pre-Launch Notice: We are currently in our pre-launch waitlist phase. Direct checkout and shipping options are not active.
• Domestic Speeds: Future shipping options include Standard (3–7 Business Days across India) and Metro Express (Future Service - TBD).
• Free Shipping Threshold: Deliveries are free for orders above ₹999; orders below are billed at ₹80 standard rate.
• Failed Deliveries: Couriers will attempt delivery 3 times before returning the product to our warehouse.
• Contact Channels: Logistical support inquiries should be addressed to hello@skonix.in.
No products are currently available for purchase on this Website. Consequently, no shipping operations are active. When our launch window opens, priority waitlist members will receive first checkout access, and shipping will commence under the rules below.
| Term | Meaning under this Policy |
|---|---|
| Delivery | The point at which the shipment is handed over to you or left at your designated shipping address by our courier partner. |
| Processing Time | The time required to pick, pack, and prepare your order for dispatch from our warehouse. |
| Transit Time | The duration between order dispatch from our warehouse and delivery to your address. |
Once orders are confirmed, our standard warehouse processing window is 1–2 Business Days. Orders placed on Sundays or public holidays will begin processing on the following business day.
We provide nationwide delivery services across India covering all major PIN codes. Delivery speeds and costs at launch:
| Shipping Mode | Transit Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 Business Days across India. | Free for orders above ₹999; ₹80 for orders below ₹999 |
| Express Shipping (Future Service) | Future Service — TBD | To be announced at launch |
Transit times may be longer for remote locations, including Jammu & Kashmir, Northeast states, and selected island territories.
Cash on Delivery (COD) may be available on eligible products and serviceable PIN codes.
We partner with premier logistics providers to ensure secure, tracked transport of our premium footwear. Our shipping network includes Delhivery, Bluedart, DTDC, and India Post (for rural delivery points).
Upon dispatch from our warehouse, you will receive an automated email and SMS notification containing your tracking number and a link to trace your shipment on our courier partner's portal. Tracking details may take up to 24 hours to become active after dispatch.
Our courier partners will attempt delivery up to 3 times. If delivery fails on all attempts due to incorrect address, recipient unavailable, or refusal to accept the package, the shipment will be returned to our warehouse. We will initiate a refund. Return shipping charges, if applicable, will be communicated during the return request process.
If your package arrives visibly damaged or showing signs of tampering, please take photos and refuse to accept the delivery. Report the issue to our customer care within 48 hours at hello@skonix.in. We will dispatch a replacement package or process a full refund once verified.
If your tracking details show no movement for more than 5 consecutive business days, or the courier reports the package as lost, we will initiate a formal trace. If the trace confirms the loss (usually within 3-4 days), we will ship a replacement pair or issue a full refund.
In Phase 2, SKONIX plans to expand shipping to select international markets, including the UAE, UK, and USA. International orders will be subject to actual weight-based shipping rates and customs/import duties levied in the destination country. Custom duties are the sole responsibility of the importer (customer).
For SKONIX purchases made on external marketplaces (Amazon, Flipkart, Myntra, Ajio), the shipping fees, transit times, and delivery terms are determined and managed exclusively by the marketplace. Please refer to your order tracking portal on the respective platform.
Bulk shipments for institutional partners, retailers, or corporate programs will be routed through separate, dedicated logistics channels. Delivery timelines, transport costs, and insurance parameters will be detailed in the specific commercial contract executed between the parties.
If you have questions about our upcoming shipping framework, email our help desk at hello@skonix.in.